Refund policy

Thank you for shopping at Boom Shark Designs. 

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for products that You purchased with Us, unless they are classified as non-returnable products, defined below.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions
For the purposes of this Return and Refund Policy:
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Boom Shark Designs LLC, 929 Portland Ave, 1709 Minneapolis, MN 55404.
  • Goods or Item refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Boom Shark Designs, accessible from http://www.boomsharkdesigns.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@boomsharkdesigns.com. To expedite the process, please include your order number in the communication. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Your refund will be issued within 14 days of Us receiving your Goods. We will use the original payment method to issue your return, and You will not incur any processing fees from Us for reimbursement. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

You can always contact us for any return questions at support@boomsharkdesigns.com. 


Damages and issues:

In the rare event that your Order arrives damaged in any way, please email Us as soon as possible at support@boomsharkdesigns.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis to work towards a satisfactory solution, You will hear back from Us with a decision within 10 working days. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific Item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Begin this process by contacting us at support@boomsharkdesigns.com


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify You once we’ve received and inspected your return, and let You know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@boomsharkdesigns.com


Last updated: September 12, 2023